How do I know if my order has shipped?
Once you have completed your purchase, you will receive an order confirmation email from AIBI with a summary of your items and an order confirmation number. Your products will be shipped 1 to 2 business days after you receive the order confirmation email, you will receive an email with tracking information and contact number so you can make contact with them regarding delivery if required. If you do not receive an email with tracking information, the email may have been blocked or sent to a spam folder. Please check your spam folders to be sure that the email did not get filtered there.
Can I pick up my purchase?
In-Store Pickup Orders:
Online orders are available for pickup at our Sydney warehouse BY PRIOR ARRANGEMENT ONLY. Please check with us first. Store pick up will not incur shipping charges. Once the order is placed, your order will begin the process towards completion and you will be e-mailed the necessary paperwork for pickup once the order is ready. Once order is ready for collection, items will be held for 7 days only.
When can I receive my purchase?
Orders are normally shipped 1-2 business days from receiving payment.
Once your order has been dispatched from our warehouse, we will send an email to you with your order tracking number and the courier contact number so you can make contact with them regarding delivery if required.Please note: All payments must be received in full before your order will ship. All prices listed are in Australian dollars.